Last Updated: 24/04/2026

1. Our Commitment to Accessibility

ABZ Driving School is committed to ensuring that our services are accessible to everyone, regardless of disability or impairment. We believe in treating all people with dignity and respect, and we are dedicated to providing an inclusive learning environment for all our pupils.

Under the Equality Act 2010, we have a legal duty to make reasonable adjustments so that disabled people are not put at a “substantial disadvantage” compared to non-disabled people . We fulfil this duty by taking a flexible, person-centred approach. We recognise that every individual’s needs are different, and we actively encourage a dialogue with you to find the best way to support your learning journey.

2. Measures We Have Taken

To promote accessibility, ABZ Driving School has implemented the following measures:

• Inclusive Culture: We include accessibility and equal opportunities as core principles in our internal policies and instructor training.
• Flexible Communication: We are happy to communicate with pupils in ways that suit their individual needs, whether via phone, text, email, or WhatsApp.
• Vehicle Adaptations: Our tuition vehicles are selected to accommodate a range of physical needs where possible (e.g., automatic transmission, easy-entry features). We can help you understand your options for further specialist adaptations.
• Physical Accessibility: We can arrange to meet pupils for lessons at a convenient, safe, and accessible location that meets their specific requirements.
• Anticipatory Approach: We do not just wait for requests; we aim to anticipate the needs of potential disabled pupils and are always open to discussing how we can adapt our service .

3. Reasonable Adjustments for Driving Lessons

The driving test process is governed by the Driver and Vehicle Standards Agency (DVSA), which has its own commitment to providing reasonable adjustments during the theory and practical tests . We will work closely with you to ensure your lessons prepare you effectively.

During your tuition with us, we can provide reasonable adjustments that may include (but are not limited to):

• Communication: Using clear, direct speech and visual aids. If you are deaf or have hearing loss, we can communicate via written notes, text-based apps, or work with a British Sign Language (BSL) interpreter (by prior arrangement and mutual agreement on costs).
• Physical Adjustments: Providing tuition in an automatic vehicle if a manual gearbox is not suitable due to a physical impairment. We can also discuss the use of specialist driving adaptations, such as hand controls or left-foot accelerators. In some cases, we may be able to refer you to specialist assessment centres.
• Learning Difficulties: For pupils with conditions like dyslexia, dyspraxia, or ADHD, we adapt our teaching pace and style, using repeated practice, clear verbal directions, and breaking down complex manoeuvres into smaller, manageable steps. We allow extra time for processing information.
• Medical Conditions: We can discuss lesson structuring to accommodate conditions that cause fatigue or pain, including more frequent short breaks during longer sessions.
• Confidentiality: If you have a disability and you request that the nature or existence of that disability be treated as confidential, we will respect that request fully .

Your Obligation: You must inform the DVSA of any condition or adaptation needs when booking your test so the examiner can also make suitable arrangements .

4. Our Website

We aim for the ABZ Driving School website to be user-friendly for the widest possible audience. While we are not legally mandated to conform to the Public Sector Bodies Accessibility Regulations 2018 , we strive to follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as a benchmark for best practice.

We are constantly working to improve the user experience of our website and ensure it works well with assistive technologies.

Technical Information
The accessibility of our website relies on HTML, CSS, and JavaScript. We regularly test our site to identify and fix any barriers.

Known Limitations
Despite our best efforts, there may be some content on older pages or third-party elements that do not yet fully meet the highest accessibility standards. We are actively working to fix these issues.

5. Feedback and Contact Information

We welcome your feedback on the accessibility of ABZ Driving School’s services. If you have any questions, need information in an alternative format, or would like to request a specific reasonable adjustment, please contact us:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]

We aim to respond to all accessibility feedback within 5 working days.

6. What to Do If You Are Not Satisfied

We hope we can resolve any concerns directly. However, if you are not happy with how we have responded to your request for an adjustment or your complaint about accessibility, you have the right to seek external advice.

• Equality Advisory and Support Service (EASS):
  The EASS provides information, advice and support on discrimination and human rights issues. You can contact their helpline.
  • Website: www.equalityadvisoryservice.com
  • Phone: 0808 800 0082
• DVSA Complaints:
  If your complaint relates specifically to the conduct of your driving test and the adjustments made by the examiner, you have the right to raise this with the DVSA directly .

7. Review of This Statement

This Accessibility Statement was created on [Insert Date]. It was written with reference to the Equality Act 2010. We will review and update this statement at least once a year, or whenever we make significant changes to our services or premises .

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ABZ Driving School Contact:

• Email: [Insert Email]
• Phone: [Insert Phone Number]
• Address: [Insert Business Address]